YQC Supply Chain

Can an order be modified?

If the order has not been paid yet, you can modify the quantity of products or delete products in the shopping cart. If the order has been paid but not shipped, you can contact our customer service as soon as possible and try to modify information such as the shipping address. If the order has been shipped, it usually cannot be modified. You can handle it according to the return and exchange policy after receiving the products.

What should I do if I encounter payment problems?

First, check whether the network connection and payment information are correct. If there are still problems, you can contact the customer service of the payment platform, or contact our customer service and provide information such as the payment time and order number. We will assist you in solving the problem.

How long will it take to receive the products?

For domestic regular express delivery, it generally takes 3 - 7 working days. For express delivery, it takes 1 - 3 working days. For international express delivery, it usually takes 7 - 21 working days depending on the destination.

 How to handle products with quality problems?

For domestic regular express delivery, it generally takes 3 - 7 working days. For express delivery, it takes 1 - 3 working days. For international express delivery, it usually takes 7 - 21 working days depending on the destination.